Order Changes & Cancellations

Contact us promptly

Email service@maittingvip.com with your order number, checkout email and the exact change requested. We will check the order's current stage. A request is not complete until we confirm what can be done.

Delivery address corrections

Send the full corrected address as soon as you notice an error. Changes may be possible before dispatch but cannot be guaranteed. Once the carrier has the parcel, available options depend on the carrier and route.

Changing an item or quantity

Tell us which item and quantity should change. Availability, price differences and preparation already completed may affect the options. We will explain any proposed adjustment before proceeding.

Cancelling an order

Cancellation may be possible before the order progresses. If it has already shipped, the return process may apply after delivery. Mandatory cancellation rights remain available where required by law.

Refunds after cancellation

Any approved refund goes to the original payment method. We will explain the amount and processing status; your bank or payment provider may require additional posting time.