Frequently Asked Questions

Where should I start?

Choose the task you bake most often: mixing, pastry preparation or finishing. Our How to Choose guide explains the differences between tools.

Are the food and styling accessories included?

Food, bowls, trays, linens and other scene props are excluded unless the individual listing expressly includes them. Refer to the product description and contact us for any detail that matters.

Where do you ship?

We currently accept delivery orders for the United States. All store prices and shipping fees are in USD.

What does shipping cost?

Standard shipping is $5.99 below a $50 discounted merchandise subtotal, and free at $50 or more. Expedited shipping is $7.99. Taxes and shipping do not count toward the threshold.

How long should I plan for delivery?

Order preparation takes an estimated 5–10 business days, followed by 10–15 business days of standard carrier transport after dispatch. Plan for 15–25 business days combined. These are estimates. Expedited transport does not remove preparation time.

Can I cancel or change an order?

Contact us promptly with your order number. We will check whether a change is still possible. Changes cannot be guaranteed after preparation or dispatch has progressed.

How do returns work?

Request a return within 30 days of receipt by emailing service@maittingvip.com before posting. Read the Return & Refund Policy for eligibility, costs and refund timing.

How do I care for my tools?

Follow the instructions supplied with the item. Do not assume oven, microwave or dishwasher compatibility. Clean promptly after use and dry before storing.

What if my parcel is damaged or missing?

Keep the packaging and contact us with the order number, tracking information and relevant photos where available. We will review the issue and discuss the next steps.