Accessibility & Website Support

Help accessing the store

If a page, form or purchase step is difficult to use, email service@maittingvip.com. Describe the page, device, browser and task, and any assistive technology if you wish. Do not include passwords or payment card information.

Alternative assistance

We can help explain product information, policies or the steps needed to request support by email. We will discuss an accessible alternative where possible. Do not email payment card details to place an order.

Website issues

Report broken links, unclear text, missing image descriptions or controls that do not work with a keyboard. A screenshot can help but is optional. We review reports to understand and improve the experience; this page does not claim certification against an accessibility standard.